SWANTALK
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Find answers to the most common questions about our products and services.
Standard dilution: 1:200 (no second rinse needed for routine cleaning).
Suitable: Sealed/finished hardwood, laminate, ceramic/porcelain tile, quartz/engineered stone, sealed natural stone (e.g., granite, sealed marble), PVC/LVT/LVP, sealed concrete, epoxy floors, etc.
Not recommended / use with caution: Unsealed solid wood, un-waxed or unglazed stone (e.g., unsealed marble/travertine/limestone), natural-fiber rugs and textiles, leather. If unsure, spot-test in an inconspicuous area first.
Do not mix with products containing chlorine bleach, strong acids/alkalis, or ammonia.
Spot treat (stronger mix): Use 1:50–1:100, apply to the spot, let it sit 3–5 min, agitate with a soft brush/non-scratch pad, then mop the area again with the standard 1:200 solution.
Grease/foot marks: Warm water improves degreasing; streaks/haze usually mean over-concentration or a dirty mop—dilute more + rinse/wash the mop.
Grout/joins: Mist a little along the grout, scrub gently → wipe up with a well-wrung mop.
Tip: For any “dwell time” method, avoid prolonged soaking on wood. Always test small first.
How long does the scent last? It depends on ventilation, surface porosity/material, humidity, and temperature:
Normal ventilation on sealed surfaces: about 4–12 hours.
Lower ventilation/warmer floors: can smell stronger initially but may evaporate faster.
Slightly porous finishes (e.g., matte tiles/sealed cement) may hold scent longer.
Adjusting intensity: You can fine-tune between 1:300 (lighter) and 1:150 (stronger). For scent-sensitive households, stay closer to 1:300 and keep good airflow.
Safety: When used as directed and allowed to dry, the floor is safe for children and pets to walk/play on. Prevent slipping while the floor is still damp.
Formulation principles: No chlorine bleach, no phosphates, no parabens, no ammonia; near-neutral pH (gentler to surfaces).
Allergens: Fragrance may contain common perfume allergens (e.g., Limonene, Linalool). If sensitive to fragrance, wear gloves, dilute more, and spot-test first.
First aid: If in eyes, rinse with clean water for ≥15 minutes. If swallowed, drink water and seek medical advice. Keep out of reach of children.
Not for: Hand/body/pet washing.
Order processing: Ships within 24–48 business hours (holidays excluded).
Transit time: 3–10 business days depending on carrier and destination.
Returns: 30-day satisfaction guarantee (non-damaged, complete packaging/accessories). Report shipping issues within 48 hours of receipt.
Invoice/receipt: Electronic invoices available per platform policy—request in the order page or contact support.
Storage: Room temperature, away from direct sun; avoid heat/freezing. If slight separation occurs after long storage, shake to re-homogenize.
Dose control: Over-concentration is the top cause of streaks/tackiness. If it happens, add water and refresh the mop water more often.
Before waxing/sanding again: Rinse thoroughly with clean water and let the floor dry completely.